The Guardian today runs an article on the problems with Universal Credit, the government's new way of paying benefits which replaces a number of benefits with one, so unemployed people would no longer have to claim Jobseeker's Allowance and Housing Benefit separately.
This article from The Guardian shows how much the government wants to push unemployed people to make their benefit claims online. The new Universal Credit, which will be launched across the country in October 2013, will be delivered primarily online, and holding people on a telephone line to listen to messages supporting a move to this way of running their claims is one way in which it promotes this.
Some benefit claimants may be allowed to remain on fortnightly payments when a new benefit system is launched next year, ministers have said.
Under the new Universal Credit, all claimants are meant to receive monthly payments to help simplify the system.
But anti-poverty groups fear the move could harm the most vulnerable.
Ministers acknowledged some claimants may find it "difficult to cope" and could be allowed to keep fortnightly payments for an "interim" period.
Seventy organisations, most of which will be involved in implementing the biggest overhaul of the benefits system since the creation of the welfare state, have told MPs of their concerns about the government's plans.
BBC Radio 4's The World This Weekend has been shown the written evidence submitted to the House of Commons Work and Pensions Committee, which is examining the progress being made towards the implementation of the Universal Credit in the autumn of 2013.